Cancel Your Membership
We want to make cancelling your Co-ParentMatch membership as simple as possible.
You can cancel your subscription at any time. Once cancelled, no further recurring payments will be taken.
How to Cancel Your Subscription
The way you cancel depends on how you originally paid for your membership.
Paid by PayPal
If you subscribed using PayPal, you can cancel your recurring payment directly through your PayPal account.
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Log in to your PayPal account.
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Go to Settings.
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Select Payments.
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Select Manage Automatic Payments.
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Find your payment.
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Select Cancel.
Your recurring subscription will then be cancelled and no further automatic payments will be taken.
Paid Through Apple / iTunes
If you purchased your membership through Apple, you will need to cancel your subscription through your Apple account.
Go to your Apple subscriptions and cancel your Co-ParentMatch subscription from there.
Cancelling Your Subscription Does Not Delete Your Profile
Please note that cancelling your subscription only stops future recurring payments. Cancelling your subscription does not automatically delete your Co-ParentMatch profile or your account.
Your profile will remain on your account unless you choose to deactivate or permanently delete it.
Deactivate Your Profile
If you no longer want other Co-ParentMatch members to see your profile, you can deactivate your profile.
When your profile is deactivated, it will no longer be visible to other members.
You can deactivate your profile yourself through your Co-ParentMatch account. If you need help, you can also contact us and we can deactivate your profile for you.
Permanently Delete Your Profile and Data
If you would like to permanently delete your Co-ParentMatch profile and have your personal data removed from our system, please contact us and request permanent deletion.
Please be aware that permanently deleting your profile is different from cancelling your subscription or deactivating your profile.
Need Help Cancelling?
If you are having difficulty cancelling your subscription, we are happy to help.
Simply contact our support team and include the email address connected to your Co-ParentMatch account.
Contact Support
We will help you check the status of your membership and ensure that your recurring subscription is cancelled.
What Happens After I Cancel?
Cancelling your subscription stops future recurring payments.
You will continue to have access to your Premium Membership until the end of the membership period you have already paid for.
Your Co-ParentMatch account and profile will not automatically be deleted when you cancel your subscription.
If you no longer want your profile to be visible to other members, you can deactivate your profile. If you would like your profile and personal data permanently deleted, please contact us and request permanent deletion.
Still Have Questions?
If you have any questions about your membership, payments, cancellation, deactivating your profile or permanently deleting your account, please contact our support team and we will be happy to help.